Click on "Search automatically for drivers".Ĭhances are that this could be an Operating Sytem (OS) issue (we see regular "new issues" being triggered with new OS updates), a NUC Display compatibility issue, a cable issue or a hardware issue.
However, just to exhaust all options and tests, since you are already running the Microsoft® Basic Display Adapter, you may try letting Windows® to install a different driver by upating it from Windows® Device Manager: In addition, a driver issue in the older versions would be observed ealier before and not after several months (or years) from their released date. Very unlikely that an issue will expand through 24 different driver versions.
Most important, it does not seem to be a driver issue since you mentioned that you have tested all drivers from the oldest one avaiable 25.20.100.6519 up to the latest one 27.20.100.8587 and including the BETA driver 27.20.100.8691. Also, we have several Intel NUCs on our lab and we have not experience this issue neither with different driver versions nor with different displays. This does not seem to be a driver issue since we would have had a lot of reports of this issue, which is not the case. Regarding your concerns, it is correct that this could be a hardware problem even when the Intel® NUC seems to work fine without the graphics driver or when running in Windows® safe mode. Thank you for posting on the Intel® communities. I am attaching the SSU and report from the IDSA but keep in mind these were run with only the Microsoft Basic Display Adapter running as that is the only way to see the monitor to run these.
My question is, can this be true if the NUC still works when in Safe Mode or with the basic Windows display driver? Can this be a hardware issue or is it a driver issue? After the chat support agent attempted their fixes, they said the NUC needs to be replaced, I assume because of a hardware issue. Nothing has been successful in resolving the issue.Īll of this being said, the monitor works fine when I am in BIOS UEFI, Windows Safe Mode or if I uninstall the graphics driver via Device Manager and run things with the Microsoft Basic Display Adapter driver. I also tried a complete OS re-installation. I have tried two different monitors: Samsung S27R350FHN and Samsung S27F352FHN both using HDMI ports. I contacted chat support and let the support agent remotely connect to my computer. I have also let the Intel Driver & Support Assistant choose and install the driver. I have tried installing every Iris Pro 580 graphics driver going back to 6519 up to and including Beta driver 8691. It got progressively worse since then and is not to the point where the screen is blank constantly and the monitor input receives no HDMI input and goes in to power saving mode. However, about a month ago, I started getting intermittent, momentary blanks screens on my NUC6i7KYK. Prior to this, I had never had any issues with graphics on my NUC61KYK.